Frequent changes to your IT infrastructure increase complexity and, if not managed effectively, threaten service continuity. IT Service Management solutions from Nine Dimensions are designed to help you ensure service quality and resource utilization across your physical, virtual, and cloud environments.
Our IT service support solutions enable you to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their lifecycles. By integrating and automating Information Technology Infrastructure Library (ITIL) processes, you can utilize resources and control changes more efficiently, while streamlining the workload for your IT staff. You can also improve visibility and control by deliver business-relevant services with top-down views of service level agreements (SLAs) across the enterprise.
Features:
Detailed identification of the poorest performing functions/calls/queries including:
- A determination of whether the desktop, network, server, or application causing a performance slowdown
- What changes will provide the most improvement to user response times - more bandwidth, load balancing/location of web servers, tuning the application or more CPU power
- Which application calls or database queries are taking too long
- Recommendations and suggestions on the application’s performance improvement from by e-commerce testing experts who have tested hundreds of web sites.
Deliverables:
Summary report analysis with recommendations and observations from experienced testing consultants upon your web site’s performance and including:
- Detailed transactional analysis (thread analysis) of all application requests and responses and overlaying network routing.
- Bounce diagram of the web site’s application showing the actual transaction path and associated processing times.
- Graphical charts and diagrams representing your web site’s systems performance.
- A graphical picture of your most troublesome areas allowing your development staff a quick picture of where your trouble spots may be.
Key Benefits:
- Peace of mind in knowing that your web application is performing in the optimum manner.
- Quick identification of all the poor response time portions of your web site/web application.
- Reduced time spent on constant “debugging” and trial and error changes to the application to improve performance.